Shipping Policies
The Voyager utilizes UPS for domestic orders and DHL for international orders.
For domestic orders, UPS offers ground service, through which customers receive their orders 3-5 business days (Monday-Friday) from the date of dispatch. These delivery timeframes for ground service only apply to US addresses within the contiguous 48 states. We also provide domestic express service through UPS: 2-day, 3-day and standard next day delivery.
We dispatch orders within 2 business days from the date that we receive your order. International orders may take up to 3 business days to process. Orders may be split and items may ship separately, due to inventory location. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
We recommend direct signature upon delivery, unless requested otherwise at checkout. By opting out of the signature requirement you authorize UPS to leave your package at the address provided in your order. Please note, that in the event your package is lost or stolen upon delivery, neither UPS nor The Voyager can be held liable for any reimbursement cost. We are unable to offer signature waiver for orders with a value greater than or equal to $750 due to UPS requirements.
For international orders, DHL offers DHL Express, which delivers orders within 3-6 business days from the date of dispatch. Please note this does not take into account any customs clearance delays that may arise. If you have any questions regarding your international order, please email info@thevoyagerofficial.com
| Standard Ground * |
3-Day | 2-Day | Standard Next Day | DHL Express (Canada)** |
DHL Express (Rest of World)** |
|
|---|---|---|---|---|---|---|
| $12 - Free on orders $250 or more | $9 | $20 | $25 | $20 | $25 | |
* For US addresses in the contiguous 48 states, The Voyager offers free UPS Ground shipping on orders of $250 or more.
** Flat shipping fees for international returns: 18 EUR for EU; $25 CAD for Canada & $20 USD for Rest of World.
Shipping Restrictions
The Voyager does not offer weekend delivery. Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. We cannot accept military APO/FPO addresses and PO Boxes for delivery. Some items may be restricted for import to destinations outside the US and to California. Furniture is not eligible for free shipping, please contact The Voyager customer service for shipping quotes.