To make a domestic return, please send us within 7 days of receiving your order. If the item(s) are eligible for a return, we will provide a prepaid UPS prepaid label.
Returns must be requested within 7 days of receiving your order. Items must be unworn, unwashed, free of damage, and have the original tags. Beauty items, Sale items, jewelry, sunglasses, and gift cards are final sale and not eligible for returns.
Customers are responsible for shipping costs associated with returns and exchanges
Has my return been delivered and when will I receive my refund?
You will receive an email confirmation once your return has arrived at our warehouse. Please allow up to 14 business days for your return to be processed and a refund issued to your original form of payment.
The item I want to purchase is final sale. Can this be returned or exchanged?
Final sale items are not eligible for a return or exchange.
SHIPPING
Where do you ship from?
All orders are shipped via UPS from our office.
Do you ship to PO boxes?
UPS does not deliver to P.O. boxes.
I am an international customer, how much will I be charged for duties and taxes? How will I pay for duties and taxes?
Duties & taxes are set by the customs authorities of the destination country.We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
How long will international shipping take?
DHL Express service takes on average between 3 to 6 business days from the date dispatched.
Can a lower price be indicated on my commercial invoice to avoid paying as much duty and tax?
We are unable to amend the value of your order listed on your commercial invoice as we must adhere to all international import/export rules and regulations.
What happens when UPS or DHL loses or damages my package?
Customers are encouraged to follow our Shipping policy guideto help ensure the proper delivery of packages. While we will assist in filing a claim with UPS/DHL for any lost or damaged packages, the replacement of the item or a refund will be case dependent on the resolution with UPS/DHL.
I keep missing the delivery of my package. Can you waive the signature on my order after it is shipped?
A direct signature requirement cannot be removed from your package once in transit. UPS will make 3 delivery attempts; please contact Customer Service to have your package held at your nearest UPS facility for pickup, free of charge.
Can I waive the signature upon delivery if I am paying with PayPal?
All PayPal orders require a direct signature upon delivery.
ORDERS
Can I cancel or make changes to my order once it has been placed?
Please contact CSto cancel your order prior to shipment. We are unable to make changes or cancel your order once it has been processing.
How long will it take for my order to be processed and shipped?
Once your order has been placed, please allow up to 2 business days for our warehouse to process your order. You will receive an email confirmation with your UPS/DHL tracking number upon shipment.
Can you ship two orders together?
Unfortunately, we are unable to combine orders.
Can you apply multiple promotional codes on an order?
Unfortunately, only one promotional code may be used on an order.
Can you place items on hold for me to purchase on a later date?
We are unable to hold items for a later purchase date.
Can I use two different credit cards to place my order?
We are only able to accept one credit card as payment for each order.
Can I use an international billing address and US shipping address?
You may use an international billing address and a US shipping address or vice versa.
Do you accept international credit cards?
We accept Visa, MasterCard,American Express, Discover. PayPal and Amazon Payments.
SECURITY
Is it safe to use my credit card on your website?
The Voyager uses the latest version of SSL to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.
Do you save my credit card information?
For your protection and security, we do not save any credit card information.
How can I delete my account?
Please contact info@thevoyagerofficial.comto delete your account.
GENERAL INQUIRIES
The item I want is a different price on another website. Do you price match?
Unfortunately, The Voyager is unable to price match items.
Is your merchandise authentic?
Our merchandise is sourced directly from the designer(s). All pieces are authenticated with designer labels and tags.
How do I remove my email from your mailing list?
Please contact info@thevoyagerofficial.comif you no longer wish to receive our newsletter.
I am interested in working at The Voyager. How do I send my resume?
For job inquiries, please submit your resume to info@thevoyagerofficial.com.
What do I do if I have questions about a particular item?
For any questions, feel free to contact Customer Service at info@thevoyagerofficial.com
